Attention, Customers …
DEP’s Online Survey is ‘Open for Business’!

During my past 16 years of public service – all with the Florida Department of Environmental Protection – I have witnessed “sea changes” in how we serve the state’s residents and businesses. The dawning of the Internet alone has allowed for an exponential achievement in processing paperwork related to regulatory permits, and in the vast array of reports and information we can offer on our Web site for review “on demand.” On behalf of my colleagues, the Florida Department of Environmental Protection (DEP) now invites you to embark on our first-ever online customer service survey.

One of the goals I set this time last year, when I accepted the honor from Governor Charlie Crist of leading the DEP, was to not only measure our agency activities but find a more direct and user-friendly mechanism where the public we serve can offer proactive and cogent ideas for our future. Separately, the DEP also is building a meaningful “performance metrics” design with my oversight. That effort by the leadership team of DEP is in addition to more “big picture,” public-friendly measurements we have helped implement through Governor Crist’s initiative captured at www.floridaperforms.com.

I am truly pleased that the DEP recently launched our first-ever online survey to give you, our public, a new, simple way to be an active part of our services. We offer the survey on the main page of our Web site at www.dep.state.fl.us, and we presently include a link to the survey in all external e-mails from all agency staff. Feedback from the survey will help the DEP gauge common needs of today’s public and what information we might provide with more ease. ...more